Chris Roberts

Chris Roberts wanted his new build property to be a low energy home and opted to combine a heat pump with underfloor heating for the best results.

Why did you decide to invest in renewable energy?

The house has high levels of insulation. This site has no gas and we were not happy with the idea of using oil. An air-source heat pump together with under-floor heating seemed to be the best option.

Why did you choose Pure Renewables rather than another supplier?

We got quotes from lots of people. My project manager had heard very favourable reports about Pure Renewables. On meeting with Chris, he gave me the confidence that they would provide a good service.

What did you think of the service you received from Pure Renewables?

We were very pleased with the service. Chris kept in touch with me, was on site when they were laying the pipework and gave me good advice about the storage unit for the water cylinder.

I felt there was a real commitment to provide a professional service and deliver a good job.

They were interested in the fact that it was a new build. When we talked about our plans it seemed to strike a chord with Chris. We felt it was the sort of firm we could do business with.

Has the investment matched your expectations?

We are confident that it will. The house is always warm and there is always hot water. We haven’t needed to use the heat pump because of the insulation and the warm weather we have had over the summer.