Andy & Viv Bolton
Not having mains gas at the property, and having a large garden, a ground source heat pump and under-floor heating seemed the ideal option.
The trees in the garden caused issues for the horizontal loops, and it also being a conservation area and old battlefield, boreholes were recommended instead.
Why did you decide to invest in renewable energy?
I’m keen on environmental issues and came across heat pumps as an excellent, low-carbon and very efficient mode of heating.
Why did you choose Pure Renewables rather than another supplier?
They are a local company and were recommended by our architect. I got two other quotes but was impressed with Chris and the full package Pure Renewables offered - from first fix of pipework to installation of the Ground Source Heat Pump - and that there would be one point of contact only. They not only did the heat pump but also the underfloor heating and radiator circuits.
What did you think of the service you received from Pure Renewables?
Very good, very approachable - there was always someone at the end of the phone. I had full confidence in them from the moment they started. They worked well together and they turned up when they said they would. My wife said, “Good plumbers are as rare as hen’s teeth and these are good!”.
I was particularly happy with the whole package and that it was a combined service. There was good support all the way through the project.
Has the investment matched your expectations?
Yes. The running costs are low and the Renewable Heat Incentive (RHI) will contribute to the capital cost of the system. But the biggest benefit in my view is that it is environmentally friendly.